Shipping & Delivery Policy

Last Updated: 13 August 2026

At G MANTRA AYURVEDA, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains our order processing, shipping, delivery timelines, and related conditions.

1. Order Processing

Orders are generally processed after successful confirmation of the order and payment, where applicable.

We aim to dispatch orders within 1–3 business days.

Orders may take additional time to process during weekends, public holidays, promotional periods, or due to unforeseen circumstances.

1. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the customer's location and courier service.

Delivery to remote or difficult-to-reach locations may take longer.

The estimated delivery time is not a guaranteed delivery date and may vary due to circumstances beyond our reasonable control.

1. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order value, weight, or applicable courier charges.

1. Delivery Areas

We currently aim to deliver products to locations serviceable by our authorized courier and logistics partners within India.

Delivery availability may depend on the PIN code entered at checkout.

1. Order Tracking

Once your order has been dispatched, tracking information may be provided through the registered mobile number, email address, WhatsApp, or other available communication method.

Customers can use the tracking information provided by the applicable courier service to check the shipment status.

1. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

G MANTRA AYURVEDA will not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate address information provided by the customer.

1. Delayed Delivery

Delivery may occasionally be delayed due to circumstances including:

• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Courier-related delays
• Government restrictions
• Incorrect address information
• High order volumes
• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in tracking delayed shipments.

1. Failed Delivery

If the courier is unable to deliver the order because the customer is unavailable, the address is incorrect, or the customer refuses to accept the shipment, the courier may attempt re-delivery according to its policies.

If the shipment is returned to us, the customer may be contacted regarding re-shipment or refund, subject to applicable terms and charges.

1. Damaged Package

If the package appears visibly damaged at the time of delivery, customers are advised to:

• Check the package before accepting it, where possible.
• Take photographs or videos of the package.
• Contact G MANTRA AYURVEDA as soon as possible.
• Provide the order number and relevant photographs/videos.

We will review the matter and provide an appropriate resolution where applicable.

1. Missing or Incorrect Product

If you receive a product that is missing, incorrect, or damaged, please contact us as soon as possible after delivery.

We may request photographs, videos, the invoice, packaging details, and order information for verification.

After verification, an eligible case may be resolved through replacement, refund, or another appropriate remedy.

1. Multiple Products in One Order

If an order contains multiple products, they may be shipped together or separately depending on product availability, warehouse processing, packaging requirements, or courier arrangements.

Separate shipments may have different tracking numbers and delivery dates.

1. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay the applicable order amount at the time of delivery.

COD availability may depend on the delivery location, order value, courier service, and other applicable conditions.

1. Delivery Confirmation

Delivery may be confirmed by the courier through methods such as delivery status updates, OTP verification, signature, or other applicable procedures.

Customers should ensure that the registered mobile number is correct and accessible.

1. Contact Us

For questions regarding shipping, delivery, tracking, or delayed orders, please contact us:

G MANTRA AYURVEDA

Email: [email protected]

Phone: [Your Mobile Number]

Address: Behind Government Hospital, Sarsa, Anand, Gujarat, India

Website: gmantraayurveda.in

1. Changes to This Policy

G MANTRA AYURVEDA may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page along with the revised “Last Updated” date.

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